Refund policy

Cancellations and order problems

Customers may cancel within 24 hours after placing an order. After 24 hours, contact us via WhatsApp to discuss available options.

For cancellation requests, WhatsApp Som In Petals at +60 18-289 2141 (https://wa.me/60182892141) with your order number.

Damaged or incorrect orders

If your order arrives damaged or you receive an incorrect item, please contact us on WhatsApp at +60 18-289 2141 with your order number, a description of the issue and, where helpful, photographs. We will review the issue and discuss the appropriate resolution with you.

Returns and refunds

For a return or refund enquiry, please contact us before sending an item back so we can explain the appropriate next steps for your order.

Your consumer rights

Nothing in this policy limits rights or remedies available under applicable consumer law.

Our business

SOM IN PETALS ENTERPRISE
Business registration: 202603153834 (TR0344019-W).