Frequently asked questions
Helpful answers for planning your bouquet and caring for your order.
What kinds of bouquets can I find?
Explore fresh flower bouquets, soap flower bouquets, Jellycat bouquets and graduation bouquets. Read each product listing for the arrangement details.
Can I add a gift message?
Add your complimentary personal message on the product page before adding your bouquet to the cart.
Where do you deliver?
We deliver to the eligible postcodes listed in our Delivery policy, including selected areas of Kuala Lumpur, Selangor, the Klang Valley and Pahang. The applicable delivery charge appears at checkout. Choose your Delivery Date and Delivery Time in the cart. See our Delivery policy.
Is same-day delivery or pickup available?
Online orders follow the preparation time shown for each bouquet. Choose your Delivery Date and Delivery Time in the cart. For same-day order enquiries, contact us via WhatsApp; availability is subject to confirmation by our team. Pickup enquiries are arranged manually via WhatsApp and pickup is not available at checkout.
Can I cancel my order?
Customers may cancel within 24 hours after placing an order. After 24 hours, contact us via WhatsApp to discuss available options.
What if my order arrives damaged?
Contact us on WhatsApp at +60 18-289 2141 with your order number and details of the issue. Read our Cancellation and order-problems policy. Your rights under applicable consumer law are preserved.
How do I ask about a special occasion or an existing order?
Chat with us on WhatsApp or find us on Instagram @sominpetals. Please keep recipient addresses and phone numbers in private messages.
Where can I read about personal data?
Our Privacy Policy is available in the footer.